The story of Pastor Bell and 10% to God is an interesting story. Having a server post a picture of the receipt online brought a lot of attention to the story, and Pastor Bell.
I have more of a connection to this Case Study based on a previous experience. I was a server all through high school. I was working on night and had a table of 6 adults come in for dinner. Each of the costumers ordered a drink, a steak and got a dessert. The table was extremely needy and loud during their dinner. The policy at the restaurant I was working at was that you could only charge gratuity of 15% for tables of 8 or more, so gratuity was not included in their bill. They table laughed and slammed their bill and smiled as one of them put it directly in my hand. I walked over to take the check to the cashier and pulled out what I thought was a 5 dollar bill. $5 was already a disappointing tip on over a $100 ticket, but after a closer look I saw that they bill was a fake and written on it was "Some things are worth more than money, trying getting closer to God." This was extremely upsetting. Not only did the table not tip me, they also thought it was funny to leave this prank.
Thinking back on it now, I'm glad that I didn't post a picture of the bill or the receipt online. My policy is similar to Applebee's where the identity of the customer is classified. I don't think it was right for the sever at Applebee's to be fired, although I do believe it was legal. They let the costumers identity get out, which is not legal. I know first hand how frustrating it can be to be treated like this by a table like that.
Both reputations were damaged by the sharing of the picture. I don't think it is possible to change the policy of Applebee's however a different disciplinary action could have been taken.
The Paster did eventually apologiz Seen Here. But the waitress was fired which can be read here.
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